Certification and Training

Explore the New Genesys Cloud Navigation Experience recording, designed for trainers and end users who will benefit from a deeper understanding of the new Genesys Cloud User Interface and its practical impact on agents’ daily operations, offering valuable insights for navigating the updated environment with confidence and efficiency. Watch this session to get a quick tour of the new Genesys Cloud navigation to see what’s changed, how it improves the agent experience, and learn simple tips to help you navigate the updated interface with ease.

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