Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao takes us through On Demand log capture for agents. 

Genesys Cloud now includes a new On Demand log capture, which allows users to send the last five minutes of their console logs to administrators without requiring advance logging enablement. This enhancement reduces agent downtime, speeds up issue diagnosis, and streamlines the troubleshooting process for administrators.

Read more:

• Send On Demand capture logs to admins
• Agent activity overview
• Enable automatic Scheduled log capture for agents
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/june-2-2025/

Please post any questions or comments below, or email us at TAMStudios@Genesys.com 

#TAMStudios #FeatureReview #logging #Troubleshooting