Genesys Cloud - Main

In this video, @Christopher Visick discusses a new feature "On-queue opportunities for workforce management"

Administrators can now create and publish on-queue opportunities, allowing agents to sign up for additional work time to help fill coverage gaps. Agents can browse available opportunities and request to add them to their schedules. This feature helps streamline overtime management and gives agents more flexibility to manage their schedules.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/may-18-2026/

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