Genesys Cloud CX

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Overview - Web Messenger - Mobile Integration - Part 2 

06-19-2023 04:47

As part of the two part series on Web Messenger we have Part Two.

in this presentation we have Principle Solutions Consultant @Matt McPhee explaining, in detail, the ways in which Web Messenger can be integrated into a businesses mobile application.

If you haven't already, be sure to check out Part 1 where Technical Account Manager @Brian Feeney gives an overview of the functionality of Web Messenger within GenesysCloud.

Genesys Cloud web messaging provides customers with an enhanced experience when they visit your website. Unlike web chat, which provides short-lived, standalone chats, web messaging enables a visitor to enter your site, converse with a bot or agent, and return later to pick up the conversation. With Predictive Engagement, agents can view the entire customer journey as part of the web messaging interaction. Web messaging shares the same features and capabilities as the other Genesys Cloud messaging channels that use ACD messaging to enable agents to respond to customer interactions.


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