Genesys Cloud CX

 View Only

Overview - Web Messenger - Part 1 

06-19-2023 04:00

This is a two part series on Web Messenger.

In Part 1, Technical Account Manager @Brian Feeney gives an overview of the functionality of Web Messenger within GenesysCloud.

Be sure to check out Part 2 where Principle Solutions Consultant @Matt McPhee explains in detail the ways in which Web Messenger can be integrated into a businesses mobile application.

Genesys Cloud web messaging provides customers with an enhanced experience when they visit your website. Unlike web chat, which provides short-lived, standalone chats, web messaging enables a visitor to enter your site, converse with a bot or agent, and return later to pick up the conversation. With Predictive Engagement, agents can view the entire customer journey as part of the web messaging interaction. Web messaging shares the same features and capabilities as the other Genesys Cloud messaging channels that use ACD messaging to enable agents to respond to customer interactions.

 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  



Statistics
0 Favorited
40 Views
1 Files
0 Shares
6 Downloads

Related Entries and Links

No Related Resource entered.