This is Episode 1 of the WFM Series on TAMStudios.

In this video @Christopher Visick gives an overview of the Forecasting functionality within the GenesysCloud WEM suite.

If your interested, grab a coffee and take a seat to learn about the current functionality that is available within GenesysCloud

Episode 2 is live on TAMStudios and goes into detail about the Scheduling functionality and Agent View. Click here to be directed to the episode.

Resources of Interest

About Workforce Management

Working with Forecasts

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

#TAMStudios #WEM #WFM #WorkforceManagement #forecasting #WFMSeries

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