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Overview – WEM – WFM Series – Ep. 2 - Scheduling & Agent View 

06-02-2024 23:46

This is Episode 2 of the WEM Series on TAMStudios.

In this video @Christopher Visick gives an overview on the Scheduling capabilities within the GenesysCloud WEM suite. It also includes an overview on how the agent & supervisor uses the WFM functionality within GenesysCloud.

If your interested, grab a coffee and take a seat to learn about the current functionality that is available within GenesysCloud.

If you missed it,  Episode 1  -  is available here is goes into detail about how GenesysCloud creates Forecasts.

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About Workforce Management

Work with workforce management schedules

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