This is Episode 2 of the WEM Series on TAMStudios.

In this video @Christopher Visick gives an overview on the Scheduling capabilities within the GenesysCloud WEM suite. It also includes an overview on how the agent & supervisor uses the WFM functionality within GenesysCloud.

If your interested, grab a coffee and take a seat to learn about the current functionality that is available within GenesysCloud.

If you missed it,  Episode 1  -  is available here is goes into detail about how GenesysCloud creates Forecasts.

Resources of Interest

About Workforce Management

Work with workforce management schedules

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

#TAMStudios #WEM #WFM #WorkforceManagement #WFMSchedule #WFMSeries

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