In this video, Guru discusses the new feature "Perform a benefit assessment before predictive routing free trial activation"

Administrators can now assess the potential benefits of using predictive routing on their queues before they activate the free trial. This feature allows the administrators to wait until queues show a high optimization potential or wait for a suitable time to start their trial, and then use predictive routing to route interactions. For more information, see Predictive routing benefit assessment . This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.

Important note:

**For those interested in a Predictive Routing Trial, please reach out to your Customer Success Manager at Genesys**

Release notes: https://help.mypurecloud.com/releasenote/december-6-2023/

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Presenter: @Guru Prasadh Jeevan Rao

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com