Genesys Cloud - Main

In this video Guru talks about Performance Dashboards Improvements.

Contact center managers and supervisors can now filter for their own dashboards in addition to the current availability and favorites filters. Managers and supervisors can now also select the Online Agents count queue metric in a Metrics widget to see the number of agents that are online. For more information, see Add and edit Performance Dashboards. 

Release Notes: https://help.mypurecloud.com/releasenote/january-18-2023/

#FeatureReview #TAMStudios #CXAnalytics #Reporting/Analytics

Presenter: @Guru Prasadh Jeevan Rao