Genesys Cloud - Main

In this video Guru talks about Multiple Media Types in Performance Views.

Contact center managers and supervisors can now filter by more than one media type in aggregate and detail views and exports. The filter does not allow the selection of the voice and callback media types at the same time. For more information, see About reports, views, and dashboards. 

Release Notes: https://help.mypurecloud.com/releasenote/january-18-2023/ 

#FeatureReview #CXAnalytics #TAMStudios 

Presenter: @Guru Prasadh Jeevan Rao