Genesys Cloud - Main

In this video , @Yu Tan ( Yu Heng ) discusses the new feature that lets supervisors preview active emails in queue and parked emails.

Supervisors can now preview the content of active emails before assigning them to themselves or other agents. This new feature provides clear visibility into email content, helping supervisors to make informed decisions about workload distribution. Email interaction transcripts can be reviewed directly within the following key Performance Workspace views enabling supervisors to assess content complexity and assign emails efficiently, ensuring faster response times and high-quality customer service. 

Release notes : https://help.mypurecloud.com/releasenote/december-2-2024/

#TAMStudios #FeaturePreview #Email

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