Genesys Cloud - Main

In this video, @Christopher Visick discusses a new feature "Program and Detected Category filters and columns in Content Search view"

Analysts can now filter interactions by Program and Detected Category in the Content Search view. This feature also allows analysts to add Program and Category columns to the results, enabling them to see relevant information for each interaction at a glance. After adding these columns, analysts can analyze and share interaction data more easily based on program and category insights.

Release notes: https://help.mypurecloud.com/releasenote/june-9-2025/

To understand how the interation categories works - please refer this community thread - https://community.genesys.com/viewdocument/interaction-categories-for-interact?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

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