Genesys Cloud - Main

In this video, Guru presents the new feature "Progressive prompts in Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows"

Flow authors can now add and configure a collection of prompts in Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows. This feature enhances the customer experience by enabling the bot to ask varied, consecutive questions to determine the customer’s intention. For more information, see Work with Genesys Dialog Engine Bot Flows and Work with Genesys Digital Bot Flows. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Release notes: https://help.mypurecloud.com/releasenote/april-19-2023/

Presenter: @Guru Prasadh Jeevan Rao 

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