Genesys Cloud - Main

We have different best practices that focuses on setting up your contact center, implementation of phones, etc.

1. General Best Practices - Best practice information focused on setting up your contact center, working with Customer Care or Professional Services, and understanding security and compliance

2. Telephony Best Practices - Best practice information for the implementation of phones, Edges, trunks, and networks

3. Feature-based best practices - Best practice information for specific features, including:

• Architect
• ACD
• Outbound dialing
• Quality management
• Scripting
• Screen share