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PureCloud Community Q&A Show - Episode 1
0
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05-21-2019 17:10
Matt Lawson
PureCloud Q&A Show - Episode 1 Questions:
Bonus Questions in Evaluation Form
(with Walkthrough) -
0:24
How to add new languages in "Set Language"
(with Walkthrough) -
7:27
Wrapup codes
-
11:32
Internal Calls
-
13:36
#PureCloudQAEpisode
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Comments
Matt Lawson
08-13-2019 15:10
Hey
@Janet Hayward
, I was wondering if you might be on another system. You could always ask this question on the PureConnect community.
Also, a version of the Q&A Show will be coming to PureConnect in September! Maybe your question will get answered there!!
Janet Hayward
08-13-2019 15:06
I just noticed this is Pure Cloud, where as I have Pure Connect ... but wondering if there is a way to do the same thing regardless ....
Matt Lawson
08-13-2019 14:56
@George Ganahl
, any chance you can help Janet when you get a second?
Janet Hayward
08-13-2019 14:00
The demo on bonus question configuration was very helpful, however the solution to add condition questions (Display Conditionally) does not appear in my questionnaire builder options:
Is this available in all versions? Is it a feature I need to turn on?
Also, is it possible to have non-value drop down options for data analysis that doesn't impact score? (Ie/ this call was transferred as a result of a) people, b) process, c) technology or d) other)
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