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PureCloud Community Q&A Show - Pilot Episode

05-08-2019 14:35

Matt Lawson

Hey Everyone,

Thank you for checking out our pilot episode of the PureCloud Community Q&A Show! A semi-regular show where PureCloud Experts answer your pressing questions from the PureCloud community.

In this week's episode we discuss the following questions:

Masking of Incoming Number (Starts at 1:59)
Transfer Voice interaction to Chat Queue (Starts at 3:45)
Substitutions for Canned Responses (Starts at 5:28)
PureCloud NON-ACD Call to be rerouted skill-based to another agent (Starts at 7:49)

If you have any questions about the show, let us know!

#Roadmap/NewFeatures
#PureCloudQAEpisode

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Matt Lawson

06-10-2019 14:49

Thanks @Dean Thames! Our goal is to do these recordings on a bi-weekly schedule. So keep checking in. George and I are both at Xperience19, so if you are around, please say hi! We'd love to chat with you.

Cheers,

Matt Lawson

Dean Thames

06-10-2019 13:11

This is a good idea.

Genesys Cloud - Main

PureCloud Community Q&A Show - Pilot Episode

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