Genesys Cloud - Main

PureCloud Q&A Show - Episode 4 Questions:

• Best Way to Get Started with Genesys as a Customer - 1:44
• Introduction: Q&A Bounty Board - 3:11
• People - Relationships - Two supervisors managing four Team Leaders - 3:39
• Can not install two Apps (standalone, widget) at a time - 6:11
• Call history no longer retains number - 7:21
• Transferring Emails to External Contacts (with walkthrough) - 9:17
• Merge Queues for statistics (with walkthrough) - 11:27