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PureCloud Q&A Show - Episode 7 (API Special)

08-16-2019 12:33

Cole Callahan

PureCloud Q&A Show (API Special) - Episode 7 Questions:

How to check how many agents are on Queue or not using API (I would cover the analytics query, not the additional bit about call routing) - 3:22
JSON files for Postman download ( I will demo import to Postman and also show our API Explorer, which is easier to use) - 7:33
Chat Integration with Mobile applications - 10:39
Does anyone have documentation or examples from PureCloud .net SDK - 13:04

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Genesys Cloud CX

PureCloud Q&A Show - Episode 7 (API Special)

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