Genesys Cloud - Main

In this video @Krishneel Mani talks about queue segmentation of canned responses. 

Administrators can now assign canned response libraries to queues and limit the number of responses that appear on the interaction panel. During an interaction, agents can only view responses from libraries that belong to the queue to which they are logged on. This feature enables agents to quickly sort through canned responses, especially when the repository is large.

Read more:

• Create and configure queues
• Create and manage libraries
• Use canned responses in an email message

Release Notes: https://help.mypurecloud.com/releasenote/may-27-2024/

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