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RE: Report Agent calls per Queue

09-10-2020 10:28

George Ganahl

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2020-09-10 Queue Agent Detail.csv 15 KB 1 version
Uploaded - 09-10-2020

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2020-09-10 Queue Interactions Detail.csv 9.84 MB 1 version
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Fegy Simon

05-07-2023 03:19

Please have check on the following .

Performance>Workspace>Interactions
https://help.mypurecloud.com/articles/interactions-view/

Performance>Workspace>Agent Performance
https://help.mypurecloud.com/articles/new-agents-performance-views/

hope it help!

Monique Morel-Peseski

11-15-2021 10:49

I am new to GC. How did you get these?
It's very frustrating moving from Engage to find similar reports.