In this video, Rebecca discusses new feature - Real time alerting based on agent’s after call work duration

Supervisors can now receive real time notifications when an agent spends more time in the after call work than a specified duration. This feature enables supervisors to keep track of the agent’s performance. For more information, see Create an alert rule. This feature has no restriction by user or required user to access.

Release notes: https://help.mypurecloud.com/releasenote/june-14-2023/

Presenter: @Rebecca Harper 

#TAMStudios #FeatureReview #alerting