Genesys Cloud - Main

In this video @Krishneel Mani talks about real time alerts for out of adherence status.

Supervisors and agents can now create alerts for employee engagement metrics. This feature provides the ability to generate alerts when agents exceed out-of-adherence status duration thresholds. Previously, supervisors and agents could only create alerts for conversation metrics and presence metrics.

Read more:

• Create an alert rule
• Real time agent, queue, presence, and employee engagement metrics

Release notes: https://help.mypurecloud.com/releasenote/may-6-2024/

#TAMStudios #FeatureReview #AlertNotifications #AgentStatus #AgentAdherence

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