In this video @Ludovic Callebaut talks about recurring outbound campaign schedules.
Administrators can now set up recurring outbound campaign schedules, either on a daily or weekly basis. This new feature provides flexibility by allowing administrators and supervisors to manage repeated campaign schedules and make adjustments, including to edit or delete individual instances of a scheduled campaign, or modify the entire series. This improvement reduces the need for manual scheduling and offers more control over the timing and adjustments of recurring campaigns.
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Release Notes: https://help.mypurecloud.com/releasenote/february-3-2025/
Please post any questions or comments below, or email us at TAMStudios@Genesys.com
#TAMStudios #FeatureReview #Outbound #CampaignManagement #OutboundCampaign
Kia ora Our campaigns are always running and we turn the queue on for the rep once we want them to start doing outbound calling. It is on progressive.I wonder, with this outbound schedule or generally within genesys, is it possible to schedule queue changes so at pre-scheduled times, the reps queue will be changed and then the outbound calling can start automatically?
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