Genesys Cloud - Main

In this video, Fegy discusses a new feature "Refreshed Predictive Engagement user interface"

The refreshed Predictive Engagement user interface offers new color schemes and table layouts to enhance the user experience. This feature does not change existing functionality or navigation.

Release notes: https://help.mypurecloud.com/releasenote/march-11-2024/

Presenter: @Fegy Simon

#TAMStudios #FeatureReviews #PredictiveEngagement #AI