In this video @Joseph Ian Romero discussed the feature to allow admins to remove agents who deselect their phone from the queue. 

Administrators can now remove the Telephony > Station > Disassociateself permission from a user’s role. This feature ensures that agents cannot avoid taking calls while on queue. For more information, see How can I make sure that an agent goes off queue when they deselect their phone? and Select a phone.

Release Notes: https://help.mypurecloud.com/releasenote/october-18-2023/

#TAMStudios #Telephony #Phones #FeatureReview