In this video, Santosh discusses a few feature - "Require the WebRTC Media Helper"

Telephony administrators can now require the use of the WebRTC Media Helper. When administrators enable the Require WebRTC Media Helper setting, users must have an active and connected media helper to make or receive a call. A connected media helper prevents audio traffic from streaming through Virtual Desktop Infrastructure (VDI), which can introduce audio quality degradation. For more information, see Require WebRTC Media Helper. This feature has no restriction by user or required user to access.

Release notes: https://help.mypurecloud.com/releasenote/august-30-2023/

Presenter: @Santosh Bhandari

#TAMStudios #FeatureReview #WebRTC 

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