Genesys Cloud - UI New Features

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Research Insights Behind New Navigation Experience

09-12-2025 10:16

Darius Latham

Genesys based its new navigation experience on numerous UX research activities. This document provides a summary of some of those findings for reference.

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New Navigation Experience - Benefits for Customers.pdf 553 KB 1 version
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Lalit Gupta

10-03-2025 10:43

Thanks for this document

Genesys Cloud - UI New Features

Research Insights Behind New Navigation Experience

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