Genesys Cloud - Main

In this video, Brian discusses the new feature - Restricted access to details about predictive routing agents

Genesys Cloud now restricts details about predictive routing agents, their scores, and their relative interaction ranks in the Interactions view, Agent Interactions Detail view, or Queue Interactions Detail view. Members of the organization must have the Routing > Predictor > View permission to access these details. For more information, see Interactions view, Agents Interactions Detail view, and Queues Interactions Detail view. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.

Presenter: @Brian Feeney 

Release notes: https://help.mypurecloud.com/releasenote/march-22-2023/

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