Genesys Cloud - Main

In this video, @Shigeki Sahashi discusses a new feature "Rule-based decisions and string list attribute support"

Administrators can now use rule-based decisions to define, test, and manage business rules that define how to route and handle customer interactions. Rule-based decisions enable administrators and developers to create structured conditions and outcomes using rule schemas, decision tables, and the Call Decision Table action in Architect. Developers can use APIs to integrate rule-based decisions with other systems, such as CRM and ERP applications. Rule-based decisions also introduce a new List of String attribute that allows rule authors to group comma-separated string values into lists. This capability simplifies decision table design and helps improve flexibility and maintainability when defining complex conditions. Flow authors can also pass list inputs into the Call Decision Table action to create more adaptive and efficient routing logic.

Release notes: https://help.mypurecloud.com/releasenote/november-17-2025/

#TAMStudios #FeatureReview #Rule