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Title: Scorecard tab improvements in the agent activity view
Library: Genesys Cloud CX
Folder: TAM Studios
Description:
In this video Christopher presents about the new features on the Scorecard Monthly Calendar view with UX improvements.
Agents can now more easily view and understand their attendance in the Scorecard tab in the agent activity view. Changes include better color coding, different shapes, and a color key. This change does not affect the workflow or functionality of the view. For more information, see Agent activity overview.
This feature requires one of the following subscriptions:
Release Notes: https://help.mypurecloud.com/releasenote/february-22-2023
#TAMStudios #FeatureReview #WEM #agentScorecard #gamification #GenesysEX
Presenter @Christopher Visick
#QualityManagement#Roadmap/NewFeatures
00:02:16