Genesys Cloud - Main

Title: Scorecard tab improvements in the agent activity view

Library: Genesys Cloud CX 

Folder: TAM Studios 

Description: 

In this video Christopher presents about the new features on the Scorecard Monthly Calendar view with UX improvements.

Agents can now more easily view and understand their attendance in the Scorecard tab in the agent activity view. Changes include better color coding, different shapes, and a color key. This change does not affect the workflow or functionality of the view. For more information, see Agent activity overview.

This feature requires one of the following subscriptions:

• Genesys Cloud CX 3, 
• Genesys Cloud CX 3 Digital, or
• Genesys Cloud EX.

Release Notes: https://help.mypurecloud.com/releasenote/february-22-2023

#TAMStudios  #FeatureReview #WEM #agentScorecard #gamification #GenesysEX 

Presenter @Christopher Visick