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Title: Scorecard tab improvements in the agent activity view
Library: Genesys Cloud CX
Folder: TAM Studios
In this video Christopher presents about the new features on the Scorecard Monthly Calendar view with UX improvements.
Agents can now more easily view and understand their attendance in the Scorecard tab in the agent activity view. Changes include better color coding, different shapes, and a color key. This change does not affect the workflow or functionality of the view. For more information, see Agent activity overview.
This feature requires one of the following subscriptions:
Release Notes: https://help.mypurecloud.com/releasenote/february-22-2023
#TAMStudios #FeatureReview #WEM #agentScorecard #gamification #GenesysEX
Presenter @Christopher Visick
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.