In this video , Joseph talks about the new feature, screen recording with web client/browser

The new Genesys Cloud Background Assistant (GCBA) allows supervisors to record the screens of agents who use the Genesys Cloud web app in a browser. GCBA is a Windows background service that is installed on the user’s desktop. Previously, supervisors could record only the screens of agents who used the Genesys Cloud desktop app. For more information, see About Genesys Cloud Background Assistant (GCBA). This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Release Notes : https://help.mypurecloud.com/releasenote/march-8-2023/

Presenter : Joseph Ian Romero

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