In this video @Krishneel Mani discusses a new feature "Script support for workitems"
Administrators can now link scripts to workitems to provide agents with detailed guidance and relevant information when they handle specific tasks. Scripts display workitem details, provide editable fields for updating information, and offer step-by-step directions to help agents resolve workitems more efficiently. This feature allows organizations to customize and personalize workitems using the Scripter tool and tailor the experience to their individual workflows. By integrating scripts, agents can access more context, make updates directly within the script, and complete tasks in a timely and organized manner.
Release notes: https://help.mypurecloud.com/releasenote/february-3-2025/
#TAMStudios #FeatureReview #WorkAutomation
Use case behind it is, that it allows to manage what attributes are read only, what can be edited by agent. It is ok than we can get them via data action, but I guess that custom attributes are main input to use in script.
The easiest way you could do this if you would like the script to show custom attributes is via data actions.
In stating above though i dont see a reason why we would need to pass custom attributes to the scripts as they are already displayed on the interaction panel and you can edit them as well.
if there is an specific used case then we can have a look at it for you
cheers
Hi,
nice presentation of long waited feature. But it is not clear how to pass work item's custom attribute value to the script? I can't find it out, any doc's on that?
Copyright© 2025 Genesys. All rights reserved. Terms of Use | Privacy Policy