Genesys Cloud - Main

In this video @Brian Feeney talks about how to send and receive media through X (formerly Twitter) channel. 

Agents can now receive inbound video and GIF attachments through the X (formerly Twitter) Direct Messaging channel. Additionally agents can send outbound images, videos and GIFs on X Direct Messaging and Public Social responses. This feature enables organizations to maintain a consistent customer experience across direct messaging channels.

Read more:

• Channel, bot, and touchpoint capabilities feature comparison
• Messaging pricing
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/june-2-2025/

Please post any questions or comments below, or email us at TAMStudios@Genesys.com  

#TAMStudios #FeatureReview #X #Socialchannelmanagement #messaging