Genesys Cloud CX

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Sensitive Data Masking for voice interactions 

09-18-2023 20:14

In this video, Gaurav discusses new feature "Sensitive Data Masking for voice interactions"

Genesys Cloud now masks sensitive data in voice interactions. When administrators enable this feature in their org settings, Genesys Cloud redacts the voice recordings sections and voice transcripts that contain PCI or PII data. To access this information, users must have the Recording > Recording > View Sensitive Data permission. Genesys Cloud only masks sensitive data for transcribed voice interactions. For more information, see Understand voice transcriptsWork with a voice transcriptWork with an interaction overview, and View an interaction’s details. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

Release notes:

Presenter: @Gaurav Srivastava

#TAMStudios #FeatureReview


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