Genesys Cloud - Main

In this video, @Hiroyuki Sato discusses a new feature "Set default multi-factor authentication (MFA) device for multi-device users"

Genesys Cloud can now allow users who register multiple MFA devices to choose which device Genesys Cloud uses first during login. This enhancement gives users more flexibility and helps to improve the sign-in experience when they use more than one MFA method, such as a passkey and a time-based one-time password app. Updated on-screen guidance also helps users switch to a secondary MFA device when there is an issue with the default device, which supports consistent access while maintaining strong MFA protection.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/january-26-2026/

#TAMStudios #FeatureReview #MFA