Genesys Cloud CX

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Set SMS Phone Number pre-contact digital rule action 

05-24-2023 20:18

In this video, Ludo discusses the new feature "Set SMS Phone Number pre-contact digital rule action"

Outbound administrators can now use a new Set SMS Phone Number pre-contact digital rule action to change the sender’s SMS phone number for a contact when the campaign determines that the rule condition is True. This digital rule action allows administrators to run a single campaign with one contact list, and then use the rule to change the sender SMS phone number for contacts that meet defined conditions. For more information, see Configure digital rule actions in Configure rule actions. This feature requires one of the following subscriptions: Genesys Cloud CX 2 Digital or Genesys Cloud CX 3 Digital.

Release notes:

Presenter: @Ludovic Callebaut 

#TAMStudios #FeatureReview #OutboundCampaign #DigitalChannels 

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