Genesys Cloud - Main

In this video @Shigeki Sahashi talks about the new functionality whereny we can set transcription dialects at the queue level for voice interactions

Administrators can now configure the transcription dialect directly at the queue level. This update provides more precise transcription for calls routed through specific queues, especially useful in multi-lingual contact centers. Previously, transcription dialects could only be set in Architect call flows or defaulted from the language setting on the trunk (methods that may not be accessible to all administrators or applicable to outbound calls). With this change, administrators can manage transcription settings without needing to modify upstream configurations, helping improve transcription accuracy for analytics, automation, and compliance.

Release Notes: https://help.mypurecloud.com/releasenote/december-8-2025-2

#TAMStudios #VoiceTranscription #FeatureReview 

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