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Simplified customer firewall requirements 

07-15-2024 05:10

In this video @Hiroyuki Sato talks about the simplified customer firewall requirements.

Genesys Cloud now uses Amazon CloudFront to serve most content stored in Amazon S3. Customers can update their firewall allowlist and replace Genesys Cloud *.s3 domain entries that allow *.s3.amazonaws.com, *.s3.{region}.amazonaws.com, and *.s3-{region}.amazonaws.com with:

  • prod*-inin-directory-service-profile.s3.*.amazonaws.com
  • prod*-inin-directory-service-upload.s3.*.amazonaws.com
  • prod*-inin-directory-service- static-client-resources.s3.*.amazonaws.com

Read more:

#TAMStudios #FeatureReview #ClientFirewalls 


#PlatformAdministration
#Security
#CommunityVideos(TAM,QA,etc.)

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Comments

Hiroyuki Sato
11-27-2024 19:51

New firewal allowlist has been released in the week of Oct 28. Please refer the latest firewall requirement.

TAMStudios: https://community.genesys.com/viewdocument/simplified-customer-firewall-requir-1?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Domains for the firewall allowlist: https://help.mypurecloud.com/articles/domains-for-the-firewall-allowlist/

Hiroyuki Sato
09-04-2024 03:35

Thank you for your comment.

I'm so sorry but this release was rolled back on June 24th, and plan to release in Oct again. (The date is not committed)

Please check more details from below link.

https://help.mypurecloud.com/articles/domains-for-the-firewall-allowlist/

Reuben Goodwin
09-03-2024 14:45

It seems like our Cisco Firewall is not accepting the new domain entries as FQDN. Is anyone having this issue?

Related Entries and Links

09-04-2024 03:36
Hiroyuki Sato

Domains for the firewall allowlist (Revision history)