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In this video, Brian and Guru demonstrates the Single customer view through omnichannel communication. The demo provides interesting information about how the external contacts are identified, curated & stitched through live examples.
https://help.mypurecloud.com/articles/single-customer-view-overview/
Presenters: @Brian Feeney @Guru Prasadh Jeevan Rao
#TAMStudios #UseCase #SingleCustomerView #ExternalContacts
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