In this video, Brian and Guru demonstrates the Single customer view through omnichannel communication. The demo provides interesting information about how the external contacts are identified, curated & stitched through live examples. 

https://help.mypurecloud.com/articles/single-customer-view-overview/

Presenters: @Brian Feeney @Guru Prasadh Jeevan Rao 

#TAMStudios #UseCase #SingleCustomerView #ExternalContacts