Genesys Cloud CX

 View Only

Single Customer View - Demo 

06-23-2023 05:08

In this video, Brian and Guru demonstrates the Single customer view through omnichannel communication. The demo provides interesting information about how the external contacts are identified, curated & stitched through live examples. 

https://help.mypurecloud.com/articles/single-customer-view-overview/

Presenters: @Brian Feeney @Guru Prasadh Jeevan Rao 

#TAMStudios #UseCase #SingleCustomerView #ExternalContacts 


#Omni-ChannelDesktop/UserInterface

Statistics
0 Favorited
29 Views
1 Files
0 Shares
7 Downloads

Related Entries and Links

No Related Resource entered.