Genesys Cloud - Main

In this video @Shigeki Sahashi talks about the new functionality available being Snippet recording for ACD calls.

Agents can now manually capture a specific portion of an ACD call at any time during their interaction with a customer for compliance or exceptional circumstances. Snippet recordings are a separate category of recordings from policy-based recordings, with distinct administrative configuration and permissions for lifecycle and access control. This feature helps organizations meet regulatory requirements and provides greater flexibility in call recording management.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-30-2026

#TAMStudios #call #Recording #FeatureReview

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