In this video , @Brian Feeney talks about Specifying a default panel for agent interactions.

Administrators can now specify a default contextual panel per channel for agent interactions. An administrator-selected default panel presents the most relevant information first and enables agents to quickly respond to customers. Previously, the Interactions panel displayed the Profile panel by default. For more information, see Specify default panels for agent interactions and Navigate the Interactions panel. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release Notes : https://help.mypurecloud.com/releasenote/january-11-2023/

#TAMStudios  #AgentInteractions  #FeatureReview 

#Omni-ChannelDesktop/UserInterface