Genesys Cloud CX

 View Only

Specifying a default panel for agent interactions 

03-09-2023 00:22

In this video , @Brian Feeney talks about Specifying a default panel for agent interactions.

Administrators can now specify a default contextual panel per channel for agent interactions. An administrator-selected default panel presents the most relevant information first and enables agents to quickly respond to customers. Previously, the Interactions panel displayed the Profile panel by default. For more information, see Specify default panels for agent interactions and Navigate the Interactions panel. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release Notes : https://help.mypurecloud.com/releasenote/january-11-2023/

#TAMStudios  #AgentInteractions  #FeatureReview 


#Omni-ChannelDesktop/UserInterface

Statistics
0 Favorited
35 Views
1 Files
0 Shares
1 Downloads

Related Entries and Links

No Related Resource entered.