Genesys Cloud - Main

In this video, @Christopher Visick discusses a new feature "Supervisor WEM dashboard"

Supervisors can now access a single, centralized, and prioritized view of the information needed to better manage their team and employees. This feature helps supervisors understand where their attention is needed most and then take relevant actions directly via widgets. Supervisors can also navigate to individual feature screens via embedded links for in-depth administration. The first set of widgets include Adherence, Coaching and Learning, and Gamification Performance.

Release notes: https://help.mypurecloud.com/releasenote/may-27-2024/

#TAMStudios #FeatureReviews #WFM #EX #WEM

If you have questions on this feature, please reach us at tamstudios@genesys.com

#Roadmap/NewFeatures