Genesys Cloud - Main

In this video Chris talks about Capitalization and Punctuation in Speech and Text Analytics. 

Genesys native voice transcription in English now adds capitalization, periods, question marks, and commas where applicable. This improvement enhances transcript readability and does not impact sentiment analysis, topic spotting, or content search performance. For more information, see Work with a voice transcript. 

Release Notes: https://help.mypurecloud.com/releasenote/february-15-2023/

#TAMStudios #SpeechandTextAnalytics #FeatureReview 

Presenter: @Christopher Visick 

#Reporting/Analytics