Genesys Cloud - Main

In this video @Stalin Singh talks about the functionality available with WEM to support disputed evaluations on gamification metrics scorecards 

Supervisors and agents now experience real-time updates on agent gamification scorecards when an agent’s dispute of a completed quality management evaluation score is resolved. Once a dispute is resolved, any subsequent change in gamification points appears on agent gamification scorecards. 

Release Notes: https://help.mypurecloud.com/releasenote/january-31-2024/

#TAMStudios #WEM #QualityEvaluations #FeatureReview #FunctionalityDemo

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com