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Support for Disputed Evaluations on Gamification Metrics Scorecards 

04-02-2024 01:55

In this video @Stalin Singh talks about the functionality available with WEM to support disputed evaluations on gamification metrics scorecards 

Supervisors and agents now experience real-time updates on agent gamification scorecards when an agent’s dispute of a completed quality management evaluation score is resolved. Once a dispute is resolved, any subsequent change in gamification points appears on agent gamification scorecards. 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  


#Roadmap/NewFeatures
#CommunityVideos(TAM,QA,etc.)

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