Genesys Cloud - Main

In this video, @Brian Feeney discusses a new feature "Support for mobile push notifications for unread message alerts"

Administrators can now configure push services to notify mobile app users about new messages in existing conversations when they are offline. These notifications help users stay informed, re-engage with the business, and continue their interactions seamlessly. With this update, the Genesys Cloud platform sends push notifications to the user’s mobile device based on their notification preferences, whenever new messages arrive. This feature enhances the asynchronous nature of web messaging by helping ensure that users do not miss updates and can return to conversations at the right time, improving continuity in customer interactions. Administrators must enable and configure push services for mobile apps to support this functionality. User notification preferences also apply.

Release notes: https://help.mypurecloud.com/releasenote/august-25-2025/

#TAMStudios #FeatureReview #MobileApp