Genesys Cloud CX

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Suppress recording when a call is on hold 

02-26-2024 01:14

In this video @Ludovic Callebaut talks about the feature to suppress recording when a call is on hold. 

Administrators can now disable call recording when a call is on hold. This configuration option helps decrease data storage usage, enhance quality management efficiency, and ensure compliance with consumer privacy regulations. For more information, see Work with an interaction overviewEnable recording, and Call recording in Genesys Cloud overview

#TAMStudios #FeatureReview #InteractionRecording #Recording 


#QualityManagement
#SystemAdministration
#CommunityVideos(TAM,QA,etc.)

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