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Suppress recording when a call is on hold

02-26-2024 01:14

Rebecca Harper

In this video @Ludovic Callebaut talks about the feature to suppress recording when a call is on hold.

Administrators can now disable call recording when a call is on hold. This configuration option helps decrease data storage usage, enhance quality management efficiency, and ensure compliance with consumer privacy regulations. For more information, see Work with an interaction overview, Enable recording, and Call recording in Genesys Cloud overview.

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20240124_FeatureReview_CX_Ability to Suppress Call Record....mp4 51.21 MB 1 version
Uploaded - 02-26-2024

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