In this video @Brian Feeney talks about the improvement whereby we surface article variations by Predictive Engagement segments for the Messenger Knowledge App

Knowledge authors can now configure specific knowledge article variations to surface when Genesys Cloud finds a matching Predictive Engagement segment. Customers who use the Knowledge App for Messenger see article variations that match their segment criteria.

Release Notes: https://help.mypurecloud.com/releasenote/february-28-2024/

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