Genesys Cloud - Main

In this video @Brian Feeney talks about testing digital bot flows in real time.

Flow authors can use the new built-in bot flow simulator to review changes that they make to the flow in real time. The simulator creates a test message interaction with the flow author as the customer. This feature enables authors to see how changes render before they implement the bot for use in the organization and also improves the learning and delivery process. For more information, see Test your digital bot flow.

Release Notes: https://help.mypurecloud.com/releasenote/august-30-2023/

#TAMStudios #DigitalChannels #FeatureReview