In this video @Guru Prasadh Jeevan Rao talks about "Introducing the Architect Optimizations dashboard".

Flow authors can now use the new Optimization dashboard in Architect to view key metrics for bot flows and digital bot flows. The dashboard displays total bot interactions, average duration, and average turns; the state in which the bot ends; issues associated with flow actions; and an intents summary.

This feature provides flow authors with a single location to review areas for improvement and link directly to an area in the flow to resolve any issues or the conversation that contains the issue; thereby more easily optimizing their voice or digital bot flow. For more information, see View bot and digital bot metrics in the Optimization dashboard. 

Release notes: https://help.mypurecloud.com/releasenote/september-13-2023/

#TAMStudios #ConversationalAI(Bots,AgentAssist,etc.) #Architect #OptimizationsDashboard #FeatureReview

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